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FAQs
Answers to Your Questions
SkyBound USA manufacturers performance trampolines, with industry leading warranties, and top safety features, at the best price. We focus on designing only the best quality products, while providing our customers with full service and support in the USA.
SkyBound USA offers the perfect balance between performance and price. With high quality design and construction, SkyBound USA trampolines offer some of the best safety and performance features in the trampoline industry.
We are located in sunny Southern California at 3140 W. Warner Ave. Santa Ana, CA 92704
SkyBound USA Trampolines are designed and developed in sunny Southern California, USA. SkyBound USA partners with multiple vendors in China to bring our products to market.
To view full product warranty information click on the link below or see the product manual that came with your SkyBound USA product.https://www.skyboundusa.com/warranty. Or contact us directly for any questions.https://www.skyboundusa.com/contact-us
Please fill out the link below with the information required and Sales Rep with get back to you shortly.
https://www.skyboundusa.com/wholesale
For our complete shipping, order information, or terms and conditions click below.
https://www.skyboundusa.com/shipping
We currently do not offer exchanges, to request a return please click on the link below.
https://www.skyboundusa.com/returns
We do not offer exchanges, for returns click the link here to begin the return process:https://www.skyboundusa.com/pages/returns
- Log back into the account where you purchased the item from and request a return
- Or, Call the company where you originally purchased the item from
- Or, If the item was purchased directly from us please visit:https://www.skyboundusa.com/pages/returns
For any cancellation request please contact us immediately at:+1 (888) 891-4689 or help@skyboundusa.com
We offer universal accessories compatible with various trampoline sizes. Please carefully check the specified size before purchasing. If you have any questions, feel free to call our customer service hotline at +1 (888) 891-4689.
Yes we do! Please check out ourReplacement Parts section for a wide range of trampoline replacement products.
Click the link below to find out 10 safety tips every parent should know.
https://www.skyboundusa.com/trampoline-resources/guide-to-trampoline-safety
Click the link below to find out how to measure your mat.
https://www.skyboundusa.com/trampoline-resources/mat
Click the link below to find out how to measure your pad.
https://www.skyboundusa.com/trampoline-resources/pad
Click the link below to find out how to measure your springs.
https://www.skyboundusa.com/trampoline-resources/springs
This depends on your backyard clearance space, or if you’re looking for something smaller for indoors? We have a wide range of options for trampolines from 3ft up to 18ft long!Note:We recommend you add an extra foot or two, to the size of the trampoline you wish to purchase for a “safety buffer” around your trampoline area.
Click below for our helpful article to decide which shape is best for you!
https://www.skyboundusa.com/trampoline-resources/round-vs-rectangular-trampolines
In bad weather, put away your trampoline whenever there are harsh weather conditions to avoid any weather-related damages.
For a helpful maintenance, guide click on the link here.https://www.skyboundusa.com/trampoline-resources/trampoline-maintenance-guide
Frequently asked questions
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Need help
Got questions? Call us AM 8:00-PM 4:30
888-891-4689
Need help with your order?
help@skyboundusa.com
1431 W. Collins Ave. Orange, CA 92867
Got questions? Call us AM 8:00-PM 4:30
888-891-4689
Need help with your order?
help@skyboundusa.com
1431 W. Collins Ave. Orange, CA 92867
