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Frequently asked questions

SkyBound USA manufacturers performance trampolines, with industry leading warranties, and top safety features, at the best price. We focus on designing only the best quality products, while providing our customers with full service and support in the USA.
SkyBound USA offers the perfect balance between performance and price. With high quality design and construction, SkyBound USA trampolines offer some of the best safety and performance features in the trampoline industry.
We are located in sunny Southern California at 3140 W. Warner Ave. Santa Ana, CA 92704
SkyBound USA Trampolines are designed and developed in sunny Southern California, USA. SkyBound USA partners with multiple vendors in China to bring our products to market.
Yes! We work with Affirm and it is available for most of our products. Just select from the Affirm payment options at checkout. Visit Affirm's Website to find out more.
Yes! Our recommended company would be GOCONFIGURE. Please contact them directly for fast, convenient, and reliable installation services
at: https://www.goconfigure.com/get-a-quote-for-installation/ or call them at: +1 (833)807-5348.
To view full product warranty information click on the link below or see the product manual that came with your SkyBound USA product. https://www.skyboundusa.com/warranty. Or contact us directly for any questions. https://www.skyboundusa.com/contact-us
Please fill out the link below with the information required and Sales Rep with get back to you shortly.
https://www.skyboundusa.com/wholesale
For our complete shipping, order information, or terms and conditions click below.
https://www.skyboundusa.com/shipping
We currently do not offer exchanges, to request a return please click on the link below.
https://www.skyboundusa.com/returns
We do not offer exchanges, for returns click the link here to begin the return process: https://www.skyboundusa.com/pages/returns
- Log back into the account where you purchased the item from and request a return
- Or, Call the company where you originally purchased the item from
- Or, If the item was purchased directly from us please visit: https://www.skyboundusa.com/pages/returns
For any cancellation request please contact us immediately at: +1 (888) 891-4689 or help@skyboundusa.com
SkyBound USA parts are currently only available to purchase over the phone, please call us at: +1 (888) 891-4689 to expedite your order.
Yes we do! Please check out our Replacement Parts section for a wide range of trampoline replacement products.
No Problem! Please call our number +1 (888) 891-4689, our helpful customer representatives would be happy to help you!
Click the link below to find out how to measure your mat.
https://www.skyboundusa.com/trampoline-resources/mat
Click the link below to find out how to measure your pad.
https://www.skyboundusa.com/trampoline-resources/pad
This depends on your backyard clearance space, or if you’re looking for something smaller for indoors? We have a wide range of options for trampolines from 3ft up to 18ft long! Note: We recommend you add an extra foot or two, to the size of the trampoline you wish to purchase for a “safety buffer” around your trampoline area.
In bad weather, put away your trampoline whenever there are harsh weather conditions to avoid any weather-related damages.
For a helpful maintenance, guide click on the link here. https://www.skyboundusa.com/trampoline-resources/trampoline-maintenance-guide
Team SkyBound is an invite-only sponsorship, but we are always looking out for new talent. If you think you have what it takes to join Team SkyBound? email us to find out more.
Please contact us and let us know what type of issue you are having so we may help you immediately.
Contact us at: +1 (888) 891-4689 or help@skyboundusa.com
Please contact us to see if your order went through successfully. Please have you order number or any information ready. (screenshots, items you purchased, etc.)
Contact us at: +1 (888) 891-4689 or help@skyboundusa.com
Don’t hesitate to reach out to us and talk to LIVE person! We pride ourselves on exceptional hands-on customer service.
Contact us at: +1 (888) 891-4689 or help@skyboundusa.com

Still have questions? Just contact us!

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