Shipping, Orders and Returns
Customer Service Center Toll-Free: (888) 891-4689 email: firstname.lastname@example.org
Hours: M-F 8am – 5pm, Pacific Standard Time (PST)
Where do we ship?
Continental US (Lower 48 States)
We offer Free Shipping on all of our trampoline replacement parts and our Super 4 and Super 7 Trampolines to the Lower 48 States except when noted on promotional or sale items. Our products ship via USPS and UPS Ground at our discretion.
Alaska, Hawaii and Puerto Rico
We do not offer free shipping to Alaska, Hawaii or Puerto Rico, you will get a quote for shipping expenses at checkout when you input your shipping address. If you have any questions regarding shipping to these territories, please contact our Customer Service Center at +1 (888) 891-4689.
We now ship to every country around the world. Customers will get their shipping rates along with duties and taxes in their checkout page. Both rates must be prepaid by the customer when placing the order. If you have any questions regarding international orders, please contact our Customer Service Center at +1 (888) 891-4689.
Do you ship to APO/FPO, P.O. Boxes?
We currently do not ship large packages to APO/FPO addresses, P.O. Boxes, or international addresses. If your order has an APO/FPO or P.O. Box as the shipping address, a member of our customer service team will contact you for an alternate address., if you do not have an alternate address within the US or Canada, a full refund will be issued to your original form of payment.
Did my order ship?
Upon completion of your order, you will receive an email with your order summary and order number, please hold onto this for future reference. Once your order has been processed and tracking information is available, and email will be sent to you with the tracking information and the carrier being used to ship your order. Your order will be shipped in 1 to 2 business days after being placed. Most orders will arrive to you within 5 business days from the shipping date, but please allow up to 10 business days for delivery. Shipping times may be longer and will vary for Canada, Hawaii, Alaska and Puerto Rico.
How do I track my order?
Once you have received your tracking and carrier information, you can track your package through the carrier’s website or toll-free phone numbers. A Tracking link will be sent in your order confirmation. Your tracking link will become active once the carrier has scanned the shipping label. In any case you do not receive tracking please feel free to give us a call.
I live outside of the lower 48 states; can you ship to me?
We can accommodate shipping to most countries around the world. Customers will get their shipping rates along with duties and taxes at their checkout page. Both rates must be prepaid by the customer when placing the order. If you have any questions regarding international orders, please contact our Customer Service Team at +1 (888) 891-4689.
What if I need my order sooner?
If your item has already shipped, unfortunately, we cannot make changes to the shipping method. If you need an item by a certain date, we recommend selecting expedited shipping, which will be at your expense. Please contact our customer service team at +1 (888) 891-4689 to review your options.
How long will it be until I receive my order?
Typically, your order will ship the same day or next business day. Once it has shipped it should arrive to you in 3-5 business days. If you are located outside the lower 48 US states, shipping can take 7-10 days.
I live in Southern California; can I pick up my order from your warehouse?
Yes! Our warehouse hours of operation are 8am-4:30pm. We ask that you call in ahead of time to make sure we have the item in stock and available for you.
Can I pick up from a store near me?
No, our only pick-up location is in 3140 W. Warner Ave. Santa Ana, CA 92704