Privacy policy

Privacy Policy

Last Updated: January 2026

SkyBound USA (“we,” “us,” or “our”) operates www.skyboundusa.com. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following categories of personal information:

  • Personal Identifiers: name, email address, phone number, shipping and billing address

  • Order Information: products purchased, order history, payment confirmation (payment details are processed securely by third-party processors)

  • Technical Information: IP address, browser type, device information, operating system

  • Usage Data: pages visited, time spent, referring URLs

  • Marketing Preferences: email subscription and communication preferences

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you regarding purchases, inquiries, or support requests

  • Improve our website, products, and customer experience

  • Send marketing communications (only if you have opted in)

  • Comply with legal obligations and prevent fraud

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Performance of a contract

  • Your consent

  • Compliance with legal obligations

  • Legitimate business interests (e.g., improving services)

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties only as necessary, including:

  • E-commerce and hosting platforms (e.g., Shopify)

  • Payment processors

  • Shipping and logistics providers

  • Analytics and advertising partners

All third parties are required to protect your information.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality

  • Analyze website performance

  • Support marketing and advertising efforts

You may manage or disable cookies through your browser settings. Some features may not function properly without cookies.

6. Your Rights

For EU/UK Residents (GDPR):

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Data portability

For California Residents (CCPA/CPRA):

You have the right to:

  • Know what personal data we collect

  • Request deletion or correction

  • Opt out of the sale or sharing of personal data

  • Limit use of sensitive personal information

To exercise any rights, contact us at help@skyboundusa.com.

7. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information. Sensitive data is encrypted during transmission, and access is limited to authorized personnel only.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: help@skyboundusa.com
📞 Phone: 888-891-4689